The garuda365 login Verification Process
When you first open an account on garuda365 login, you provide your name, email, phone number, and date of birth. These details form the foundation of your profile. However, to move beyond basic account creation—to deposit money, place a bet on Liga 1 fixtures, or join our live Dragon Tiger table—you must complete identity verification.
Our process has three main stages. First, we ask you to upload a government-issued photo ID (passport, driving licence, or national ID card). Second, we request proof of your residential address, typically a recent utility bill or bank statement dated within the last three months. Third, we verify that the information on these documents matches what you entered when you signed up. Once our compliance team confirms all details align, your account moves to verified status, and full platform access unlocks.
Accepted Identity Documents
We accept several forms of government-issued photo identification. Your ID must be current (not expired) and clearly legible—all text, photos, and security features must be visible. The following documents qualify:
- Passport: Your full passport book cover and the page showing your photo, name, date of birth, and passport number.
- National ID Card (KTP): Both sides of your Indonesian national identification card, clearly showing your photograph and personal data.
- Driving Licence: Front and back of your valid driving licence, issued by your country's transport authority.
- Visa or Residence Permit: If you reside outside your country of citizenship, we accept a visa or residence permit paired with a passport or national ID.
Address Verification Documents
For address proof, we need a document dated within the last three months that shows your full name and residential address. Acceptable documents include:
- Utility bill (electricity, water, gas, or internet invoice from your service provider).
- Bank or credit card statement issued by your financial institution.
- Rental agreement or lease contract signed by both tenant and landlord.
- Government housing or property tax document.
- Mobile phone or internet bill in your name.
We do not accept post office box addresses or addresses that appear incomplete. If you have recently moved or your mail is forwarded, please use the most current address that reflects where you physically reside.
Upload Best Practices
To speed up verification, ensure your scans or photos are well-lit and in focus. Avoid shadows, glare, or reflections that obscure text. Upload documents one at a time and wait for system confirmation before submitting the next file.
Our platform accepts JPG, PNG, and PDF formats up to 5 MB each. If your document is larger, compress it slightly or convert it to a smaller format. Never crop or edit your documents—we need to see the entire page, including all four corners.
Verification Timelines and Status Checks
After you submit your documents, our compliance team begins manual review. Most accounts are verified within 24 hours of submission during business days. If we need clarification—for example, if a document photo is too dark or a name does not quite match—we send you a message through your garuda365 login account inbox with details and instructions for resubmission.
You can check your verification status anytime by logging into your account and navigating to the security or account settings section. There you will see a clear status badge: PendingUnder ReviewVerifiedor Needs ResubmissionIf resubmission is required, we tell you exactly which document needs revision and why.
Accessing Live Tables After Verification
Once your account is marked verified, you gain full access to our live-dealer studio. Whether you are interested in live blackjack with table minimums suited to your budget, roulette with multiple cameras covering the wheel action, baccarat with real-time commission calculations, or Dragon Tiger and Sic Bo with subject to verification, our dealers are ready to welcome you. All our tables support multiple languages—our studio staff speak English, Indonesian, Mandarin, and Vietnamese, so language is never a barrier to clear communication.
Verified accounts also unlock deposit functionality. We accept Indonesian payment methods including DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as direct transfers via mobile banking, Mandini, local payment, and online payment. Each deposit method has been tested for speed and security. Withdrawal requests from verified accounts are processed subject to standard review windows and subject to any ongoing play restrictions on your account.
Data Security and Privacy
Your personal information and documents are encrypted using industry-standard TLS protocols. We store verification data on secure servers with restricted access—only our compliance and support teams can view your documents, and only when necessary. We do not share your identity information with third parties except as required by law or to process financial transactions with our payment partners.
Once your verification is complete, we retain your documents according to our data retention policy, which aligns with applicable regulatory requirements. You may request deletion of your data by contacting our support team, subject to any legal holds or ongoing investigation. Our full privacy policy is available on the garuda365 login website and outlines exactly how we collect, use, and protect your information.